Welcome to Shop.myOpenCart.hk ("My OpenCart HK"), owned and operated by XPR Asia.
1. Our Commitment
We appreciate your trust in us and in entrusting us with your personal data. We are committed to protecting your privacy, taking all reasonable precautions, and complying with all applicable laws and regulations relating to the protection of personal data in Hong Kong as amended from time to time, so as to protect your personal data from misuse and improper use. We review this Privacy Policy regularly and may amend it from time to time. Please refer to the details below regarding how we collect, use, transfer and retain your personal data.
2. Providing Your Personal Data
Whenever you purchase our products or use our services, website or mobile application, you may be asked to provide us with your personal data. You may choose not to provide the personal data we request, but if you choose not to do so, we may not be able to provide you with our products or services, or you may not be able to log in to our website or mobile application.
3. Categories of Personal Data We Collect
The categories of personal data we may collect include:
(a) your name, telephone number, email address, residential address, mailing address, billing or delivery address, your month and date of birth, your payment and credit card information, and any other personal data you voluntarily provide to us; and
(b) your computer's or mobile device's IP address, real-time location data, browser settings, browsing history and other internet records.
4. Purposes for Collecting Personal Data
Your personal data may be used for one or more of the following purposes (the "Purposes"):
(a) communicating with you;
(b) verifying your identity and any account you have opened with us;
(c) administering any membership or any other marketing, promotional offer or corporate event in which you participate;
(d) processing your orders for products or services (including retaining the contents of your shopping cart on our website, billing and payment);
(e) handling and responding to your enquiries, suggestions or complaints;
(f) developing new products and services;
(g) conducting customer surveys;
(h) providing you with personalised tips and website optimisation information;
(i) conducting data analysis, market research, statistical analysis and behavioural analysis to help us better understand your needs and improve the quality of our services and products;
(j) personalising our website and content to suit your particular preferences;
(k) conducting direct marketing activities with your consent; and
(l) any other purpose directly related to any of the above.
5. Transfer of Personal Data
In order to fulfil the above Purposes or to process your personal data (on a need-to-know basis), we may disclose or transfer your personal data to our affiliates, whether within or outside Hong Kong, including XPR Asia, or to any third-party service providers. In addition, where we consider that disclosure or transfer of your personal data is required by law or regulatory requirements, or is necessary to protect our interests (and is legally permitted), we may also disclose or transfer it to any other third party.
6. Retention of Personal Data
We will retain your personal data in accordance with relevant laws and regulations. The retention period will not be longer than necessary to fulfil the Purposes, and personal data will be deleted reasonably and as promptly as possible once the Purposes have been fulfilled.
7. Direct Marketing
We will use your personal data for direct marketing from time to time, including:
(a) promoting our products, services, events, competitions, promotional offers (benefits and offers), special programmes and any other information we consider relevant, or for sending free trial products;
(b) promoting the products, services, events, competitions, promotional offers (benefits and offers) and special programmes of our suppliers, partners or third-party service providers; and
(c) conducting market research and evaluation.
We will use the personal data you provide to send you details of direct marketing activities through various channels, including advertising, direct mail, telephone, email, or by sending SMS or messages to your mobile device.
We will not use your personal data for direct marketing purposes without your consent (including your indication of no objection). If you wish to partially or fully unsubscribe from direct marketing messages, you may contact our customer service representatives using the method set out in "Other Information" below, or follow the unsubscribe link provided, to indicate your choice or to request us to change your choice (at no charge).
8. Information Security
To ensure that your personal data is used securely and is not misused when you use our website, we employ advanced encryption technology and secure servers. When you transmit your order information, our Secure Sockets Layer (SSL) prevents your data from being seen by third parties during transmission. We also have other security measures, including that only staff who have a need to use the data and who have been trained may access personal data; any unauthorised access is not permitted.
9. Cookies
When you browse our website, the cookies we use automatically collect information about you (including the browser and operating system you are using, and the domain name of your internet service provider). Cookies are information that your browser stores on your computer when you browse a website. Our cookies identify your computer, allowing us to personalise your shopping experience and to recognise you when you visit our website again. The information we collect from cookies will be used for the Purposes.
Most browsers accept cookies automatically. You may change your browser settings to refuse cookies. If you choose to refuse cookies, you may not be able to use all the functions and services on our website.
10. Third-Party Websites
This Privacy Policy applies only to us and our website, and not to any other third party (including websites operated by them). When a link and/or banner advertisement takes you to a third-party website or the website of an affiliate of ours, you will be subject to their privacy policy. Although we support the protection of internet privacy, we will not be responsible for any actions taken by third parties outside our network.
11. Access to and Correction of Your Data
You may contact our customer service representatives using the method set out in "Other Information" below to request access to and correction of your personal data. We will process your request after verifying your identity, and we may charge a reasonable administrative fee for such request.
12. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time and publish it on our website. You may review this Privacy Policy from time to time to ensure that you are aware of the latest version.
13. Other Information
If you have any questions about this Privacy Policy, please contact our customer service representatives as follows:
During business hours: Monday to Friday, 9:00 am to 6:00 pm
Hong Kong GMT +8
This Privacy Policy is available in both a Chinese version and an English version. In the event of any discrepancy between the Chinese and English versions, the English version shall prevail.
Last updated: June 2018